Shipping & Delivery

Last updated: September 7, 2026

Production

Our desk mats are printed to order by our print partner. Production typically takes 1–2 business days before your order is ready to ship.

Delivery

After dispatch, Economy delivery is estimated at 5–8 business days to the United States and 8–10 business days to Canada. Economy shipping costs $12.99 USD to the United States and $14.99 USD to Canada before any eligible free-shipping discount.

Express shipping costs $18.99 USD, with estimated transit of 3–5 business days to the United States and 5–8 business days to Canada. Add the production time above to these transit estimates. These are estimates rather than guaranteed delivery dates; carrier conditions and customs can cause delays. Other destinations, available services and final charges are shown in checkout before payment.

Tracking

Tracking information is emailed after dispatch when the shipment is created. If the tracking link has not updated, your package is delayed or an order appears lost, contact support@cozygames.ca and include your order number.

Free shipping

Free shipping is available on orders of $100 USD or more for shipping options normally priced at $15 USD or less. This includes Economy delivery to Canada and the United States; Express shipping is excluded. Eligibility is based on the cart subtotal in USD and is confirmed in checkout. Taxes and other charges do not count toward the threshold unless checkout expressly shows otherwise.

International orders, duties & taxes

International orders may be subject to import duties, taxes or carrier fees assessed by the destination country. Any charges collected by CozyGames are shown at checkout; additional import charges may be payable to the carrier or customs authority on arrival.

Duties-paid delivery is not guaranteed. If you receive an unexpected or duplicate assessment, contact us with your order and assessment details so we can review the situation with you.

Address changes and delivery issues

Check your delivery address before completing checkout and contact us promptly if it needs correction. A change cannot be guaranteed after production or dispatch. For damage, defects, misprints, an incorrect product or another order issue, see Returns & Order Issues.

Nothing on this page limits applicable statutory consumer rights, including rights relating to delayed or failed delivery.